Is your IT platform holding you back? Is IT struggling to keep up with business growth? Is your IT team spending too much time managing day-to-day IT and not enough time delivering strategic value back to the business?
It is a difficult juggling act but one of the best ways to overcome these challenges is by handing over responsibility for some of your IT operations to a trusted third party.
Doing this will allow you to run a more flexible, agile, and scalable IT operation than you are able to provide in-house. It can re-energise your IT team, freeing up more of their time to spend on strategic projects rather than BAU IT.
Ideal for companies with 50-1000 employees, our select package enables you to pass support and management for part, or all, of your IT infrastructure and end users to us. Helping you to quickly adapt to changing conditions and improve your global business reach. In turn your team can focus on managing the core environment and initiatives that have the biggest impact to your business.
Our 24/7/365 service desk can deliver 1st, 2nd and/or 3rd line support to your end users and look after your infrastructure, to your defined hours and standard SLAs, whilst making sure the outcomes are fully aligned to your business objectives.
We recognise that making the decision to hand over all or part of your IT operations to a third party is a significant one and a smooth transition is key to the success of the ongoing partnership. With Incluzion Business Solution, you’re in safe hands. Our tried and tested methodology is built on years of experience.
Following the five simple steps outlined below, we will transition all or part of your IT service from you or your current supplier to us, smoothly, efficiently and on time.
Step 1 – Project Initiation: We appoint a dedicated transition manager, establish the transition plan and agree the transition success criteria and implementation approach
Step 2 – Knowledge Transfer: We capture, and share knowledge held by existing suppliers and internal teams. We outline the roles and responsibilities of each party in the process.
Step 3 – Toolsets: We capture information relating to the agreement, deployment and configuration of the toolsets to support the managed service.
Step 4 – Interim Support: We take responsibility from the current supplier or client for services in a phased approach to mitigate any potential impact on business as usual.
Step 5 – Handover: Following the “service commencement date” we contractually take responsibility for the delivery of all in-scope services.
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