Infrastructure Management

24/7 IT Infrastructure Management Support

Does your business demand that your IT Systems and data are fully supported and available 24/7/365? Does your team have the ability to support the breadth of technologies that your business relies on around the clock? Managing your infrastructure is an important part of IT operations but as a busy team you have to strike the right balance between supporting business as usual and delivering innovative new services.

How Incluzion Business Solutions can help?

Our Incluzion Business Solutions Managed package enables you to pass support for part, or all, of your IT infrastructure to us, helping you to improve availability and reduce the risk of downtime. This enables you to focus on the needs of your end users and IT initiatives that add most value to your business.

Incluzion Business Solutions Managed service at a glance

  • Full 24/7/365 support and maintenance of all or part of your IT infrastructure platform
  • Out-of-hours patching and back-up to help reduce risks such as security breaches or downtime
  • Deployment of and integration to leading industry management tools  such as CA Monitor and LANDESK
  • Access to our self-service portal for logging incidents or requests and accessing service reports
  • Proactive analysis of capacity and usage to help plan and size your environment before you have an issue
  • Add scale and flexibility to your business
  • Fixed monthly charges to agreed SLAs

Infrastructure Management
Core components

  • Change management
  • Patch management
  • Asset management
  • Supplier management
  • Capacity management
  • Security  management

Infrastructure FAQs

Infrastructure management is the maintenance and upkeep of IT environments. It often includes change, patch and security management. Some businesses choose to outsource the management of their infrastructure as it requires close attention and internal IT teams often prefer to focus on innovative IT solutions rather than business as usual maintenance.

Infrastructure management requires frequent attention. Patching, updating, securing and monitoring performance are all key to keeping the business running. If left unattended, infrastructure environments will inevitably fail, costing the business time, money and reputational damage.

The common components of infrastructure management are patch management, change management, asset management, capacity management, security management and on occasion, supplier management.

Poor infrastructure is often the result of poor planning and maintenance. Your infrastructure will impact which tools your employees can use, often creating or preventing competitive advantage. Poor maintenance results in security vulnerabilities and reduced performance, holding the business back from performing at its best.

 

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